Ending an online casino account is a significant move, and we understand that aphrodite-be.eu. At Aphrodite Casino, we work to keep the closure process straightforward and fair for our Belgian users. This page includes both voluntary closures and those we start, what becomes of your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We lay out the steps we take and the legal thinking behind them. Consider this a practical guide, not official legal counsel. If your situation is specific, get in touch with our support team before you take action. We review these procedures regularly.
Voluntary Account Closure for Belgium Users
If you’re in Belgium and would like to close your Aphrodite Casino account, you can do so at any time by contacting support or via the self-service options in your settings. We verify your identity to block unauthorised requests. Once that check passes, we deactivate your login and cease all promotional messages. Your real-money balance stays withdrawable after the closure, according to the usual checks. We aim to complete voluntary closures within two business days. Active bonuses and unfinished wagering may be forfeited, and we make that clear before you confirm. We process every request fairly and never charge a closure fee. A confirmation email lands in your inbox once the account is shut.
Account Closure Process
- Send a closure request through your account settings or from your registered email address.
- Complete identity verification if we ask for it, by providing an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Obtain a confirmation email once logins are no longer possible.
FAQ
What is the process to close my Aphrodite Casino profile in Belgium?
You can file a closure request through your account settings or by contacting support from your registered email address. We authenticate your identity to stop unauthorised changes. Once verified, we close the account and issue a confirmation email. Most voluntary closures complete within two business days. If identity checks are required, it might take a little longer, but we update you posted at each step.
Do I forfeit my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We transfer funds after anti-money laundering and identity checks. If the original payment method cannot be used, we require alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may require a manual review.
Is it possible for Aphrodite Casino close my account without my request?
Yes, in limited circumstances. We may shut down an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We alert you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily. votre guide
How much time does account closure take?
Account closures initiated by you usually are finalized within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally surrendered when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.
Does shutting down my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically terminate an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
What period do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we remove or anonymise the information. You can obtain a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.
Overview
Aphrodite Casino handles account closure for Belgian users as a controlled, fair process. You can close your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances are refunded to you after proper checks, while bonuses may be lost. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention persists only as long as the law requires. If you’re contemplating closure, marca.com start in your account settings or contact support. We’re here to help if questions come up.
Information Storage After Account Closing
We retain certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that timeframe closes, we erase or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we advise reaching out to us directly first. We manage all data requests promptly and securely.
Management of Funds of Balances and Bonuses
Shutting down your account does not mean losing legitimate funds. We refund real-money balances after compliance and ID checks, using the original payment method where feasible. If that method is not accessible, we may ask for alternative verified bank details. We do not impose a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We keep a full financial log for every closed account, which helps resolve any disputes later.
Partnership Programme and Legal Notice
Our affiliate programme functions under rigorous Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, designate all content as 18+, refrain from misleading claims, and never target self-excluded users. We monitor affiliate activity and may halt or conclude relationships for non-compliance. Ending an affiliate agreement is different from shutting down a player account. When an affiliate agreement terminates, we demand immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup secures Belgian players and keeps our programme honest. We log every affiliate decision.
Affiliate Responsibilities After Termination
- Utilize only approved Aphrodite Casino creatives and promotional text.
- Clearly label all material as 18+ and include responsible gambling messages where required.
- Refrain from guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Delete all brand content immediately after termination.
Closure Initiated by Operator
Aphrodite Casino could close an account without a request from you if we spot fraud suspicion, a breach of terms, a unsuccessful identity check, or a lawful order from Belgian authorities. We act only after an internal assessment and always notify you by email. Money you are legally entitled to withdraw are returned after compliance checks. In serious cases, like money laundering activities or fraud, we might hold funds and inform the relevant Belgian authority. This step is uncommon and we keep it proportionate. We note the reason within the company but only reveal what the law authorizes. We also follow decisions issued by the national exclusion register.